In your message, describe what happens, when the problem occurs and what result you want to achieve. Specify whether it concerns a new system, a machine already in operation or a component to be repaired. If some data is unavailable, simply say so.

For existing machines, the manufacturer and model are useful when available, together with any alarms and previous work carried out. For a new project, describe the product and production cycle.

The form does not accept attachments. To send photographs or technical documents, use the email address shown in the contact details and include the same company name and request reference.